--- title: "How to convert, buy, and sell on efy | EFY Tutorial" description: "Exchange one asset for another without leaving efy: convert between digital assets, buy digital assets with your balance, or sell digital assets to receive money in a bank account." canonical: https://www.efyfinance.com/en/help-center/tutorials/convertir/ lang: en --- [About us](https://www.efyfinance.com/en/about-us) [Products](https://www.efyfinance.com/en/products) [Multi-currency accounts Operate in USD, EUR, BRL and more](https://www.efyfinance.com/en/products/cuentas-multimoneda) [Digital wallet Balance, transfers and collections](https://www.efyfinance.com/en/products/wallet-digital) [efy Card Global corporate card](https://www.efyfinance.com/en/products/efy-card) [Currencies](https://www.efyfinance.com/en/currencies) [For business](https://www.efyfinance.com/en/for-business) Company [Infrastructure](https://www.efyfinance.com/en/infrastructure) [Success stories](https://www.efyfinance.com/en/success-stories) Help center Content [**Blog and articles** Guides and concepts](https://www.efyfinance.com/en/help-center/blog) [**Product news** Launches and improvements](https://www.efyfinance.com/en/help-center/news) Help center [**Frequently asked questions** Quick answers](https://www.efyfinance.com/en/help-center/faq) [**Tutorials and how-tos** Step by step](https://www.efyfinance.com/en/help-center/tutorials) [**Support** WhatsApp, call, and social](https://www.efyfinance.com/en/help-center#soporte) [Browse the whole information center](https://www.efyfinance.com/en/help-center) Account Choose how to continue **Personal** Personal account **Business** Business account [Help center](https://www.efyfinance.com/en/help-center) › [Tutorials](https://www.efyfinance.com/en/help-center/tutorials) Intermediate Wallet · 8 min read # How to convert, buy, and sell on efy Exchange one asset for another without leaving efy: convert between digital assets, buy digital assets with your balance, or sell digital assets to receive money in a bank account. Converting on efy means exchanging one asset for another without leaving the app. There are three paths depending on what you want to do: **exchange one digital asset for another**, **buy digital assets with your balance**, or **sell digital assets to receive money** in a bank account. Choose the lane that matches your case and follow the steps. The screens in this guide are illustrative and use sample values. Actual amounts, rates, and fees are always shown in the app before you confirm any transaction. Convert between digital assets Buy digital assets with your balance Sell digital assets and withdraw to an account What you should know Common issues Frequently asked questions ## Lane 1 Convert between digital assets Instantly exchange one digital asset for another, between your own wallets. For example: converting USDT to Bitcoin. 1 ### Tap "Convert" on the home screen Open the app and find the balance card on the home screen. That's where you'll find your account's main actions. - 1 Tap the "Convert" button next to Receive and Send. - 2 You can also use the center button on the bottom bar, which opens the Buy, Sell, and Convert options. 9:41 Hi, María Total wealth $1,240.50 Receive Send Convert My accounts $ USDT Tether USD · Active 1,000.00 B BTC Bitcoin 0.003120 Home Card Digital assets 1 2 Illustrative screen · sample values 2 ### Choose the pair and the amount Specify which asset you're giving up and which one you want to receive. The app automatically calculates how much you'll get at the current rate. - 1 Enter the amount you want to convert in the "You pay" field. Your available balance appears below. - 2 Tap the asset selector to change the currency on either side (for example, USDT and BTC). - 3 The rate stays locked for a few seconds; the countdown shows how much time you have left. When it runs out, it updates automatically. - 4 Review the summary: exchange rate, fee, destination network, and settlement. - 5 Tap "Convert" to continue. Convert digital assets YOU PAY 1,000.00 $ USDT Balance 1,000.00 USDT YOU GET 0.014758 B BTC Rate locked for 0:27 Exchange rate 1 USDT = 0.0000148 BTC EFY fee Shown here Destination network Bitcoin Settlement Instant Convert 1 2 3 4 5 3 ### Confirm your identity For your security, every conversion requires an extra confirmation before it goes through. - 1 Confirm with Face ID by double-clicking your phone's side button. - 2 If you prefer, tap "Enter code" and type the 6-digit code from your authenticator app. Face ID Double-click the side button Double-click to confirm Enter code Cancel 4 ### Wait a few seconds The app carries out the conversion and credits the new asset to your wallet. This screen advances on its own — don't close the app. Executing purchase Crediting your BTC wallet… 5 ### Review your receipt When it's done, you'll see the receipt for the transaction with all the details. - 1 The credited amount is shown prominently, confirming that settlement was instant. - 2 The detail includes the source asset, the credited asset, the exchange rate applied, and the transaction reference. - 3 Tap "Done" to return to the home screen. Internal purchase 0.014758 BTC credited The transfer settled instantly. You can use the balance in your BTC wallet. From 1,000.00 USDT Credited to 0.014758 BTC Exchange rate 1 BTC ≈ 67,759.86 USDT Reference EFY-S9W4BT Done 1 2 3 ## Lane 2 Buy digital assets with your balance Use the money in your efy account (or a transfer from your bank) to buy digital assets. This path starts in "Receive". ### Tap "Receive" and choose "Bank transfer" From the home screen, tap "Receive". A panel opens with the ways to add money to efy. - 1 Choose "Bank transfer". If your account isn't verified yet, this option appears locked until you complete identity verification. Receive Crypto wallet Receive USDT and other assets USDT active Bank transfer From your bank or EFY account Payment link Share a link to get paid ### Choose where to receive from Specify where the money for the purchase is coming from. - 1 efy account: uses the balance from one of your local or foreign currency accounts. - 2 External bank: transfer from a bank outside efy, following the instructions the app gives you. Bank transfer Where will you receive from? Choose where the money comes from. M EFY account · MXN Use your balance to buy crypto External bank Transfer from another bank ### Enter how much to buy The simulator shows how many digital assets you'll receive for the money you're giving up. The source currency is fixed based on the account you chose. - 1 Enter the amount in your currency in the "You pay" field. - 2 Choose the digital asset you want to receive (for example, USDT). - 3 The rate stays locked for a few seconds, with a visible countdown. - 4 Tap "Confirm purchase" once the summary looks correct. 5,000.00 M MXN From your EFY account · MXN 292.05 $ USDT Rate locked for 0:22 Exchange rate 1 USDT ≈ 17.05 MXN Operation Buy · FIAT → USDT Confirm purchase 1 2 3 4 As with every transaction, confirm with Face ID or the code from your authenticator app. - 1 Confirm with Face ID, or - 2 tap "Enter code" to use your 6-digit code. ### Wait while your order is created efy creates a purchase order with the exact instructions to complete the payment. This screen advances on its own. Creating your order… 5,000.00 MXN → USDT 6 ### Complete your purchase order If you're paying for the purchase with a bank transfer, the order tells you exactly what to do. Once the efy team validates your payment, the digital asset is credited to your wallet. - 1 Copy your reference code and enter it in the transfer's payment memo. It's required to identify your payment. - 2 Follow the 3 steps: transfer the exact amount from your bank, upload the receipt (photo or PDF), and wait for validation. - 3 Use "Upload receipt" once you've made the transfer. The order status moves from "Pending" to "Under review" and then to "Approved". Purchase order Awaiting your transfer Your reference code EFY-8Q3TXN Copy What’s next? · 3 steps 1 Transfer from your bank Copy the account details we show you. 2 Upload the receipt Photo or PDF with the reference visible. 3 We validate and credit You get 292.05 USDT in your wallet. View transfer details Upload receipt ## Lane 3 Sell digital assets and withdraw to an account Exchange your digital assets for money and have it credited to an efy account or an external bank. This path starts in "Send" (or in "Sell", from the center button). ### Choose where to credit the funds From "Send", choose "Bank transfer". Then specify where the money should go. - 1 efy account: the money stays in your own efy account, in that account's currency. - 2 External bank: the money goes to a bank account outside efy, in your country's local currency. Where should we credit? Choose where the money goes. M EFY account · MXN Settle crypto to your EFY account External bank In your country’s local currency ### Enter how much to sell The simulator shows how much money you'll receive for the digital assets you're selling. - 1 Enter the amount of digital assets to sell in the "You sell" field. Your available balance appears below. - 2 The currency you receive is fixed based on the destination you chose in the previous step. - 3 For sales to an external bank, you can choose the settlement window: the longer the settlement time, the bigger the discount on what you receive. - 4 Tap the button to continue. If you're selling to your efy account, the button reads "Sell"; to an external bank, "Continue". YOU SELL 250.00 $ USDT 4,262.50 M MXN Rate locked for 0:19 Settlement T+0 · Fastest Operation Sell · digital asset → FIAT Continue Confirm the transaction with Face ID or the code from your authenticator app. - 2 use "Enter code" with your 6-digit code. ### If you chose your efy account: review your receipt A sale to your own efy account settles immediately. You'll see the receipt with the full detail. - 1 The amount credited to your account is shown prominently. - 2 The detail includes what you sold, the exchange rate, and the reference. Internal transfer 4,262.50 MXN credited The sale settled to your EFY account. You can use the balance now. You sold 250.00 USDT Credited to 4,262.50 MXN Reference EFY-K7M2QX ### If you chose an external bank: beneficiary details Specify the bank account that will receive the money. The fields change depending on your country (for example, CLABE in Mexico, account and bank in Colombia). - 1 Fill in the account holder's name, the bank, and the account number in your country's format. - 2 The app validates the number format as you type. - 3 You can save the beneficiary with an alias to reuse it next time. Beneficiary details Bank account that will receive the money. Account holder María G. Hernández Bank BBVA México CLABE 0121 8001 2345 6789 05 Alias (optional) My BBVA account ### Review and confirm your order Before creating the order, take a moment to check all the details. Once you confirm, the order enters processing. - 1 Check the pair: how many digital assets you're selling and how much money you'll receive. - 2 Check the beneficiary: name, bank, and destination account. - 3 Tap "Confirm order" to create it. Review your order Beneficiary María G. Hernández CLABE 0121 8001 …89 05 Bank BBVA México Confirm order 7 ### Track your order status A sale to an external bank isn't credited right away: the order moves through stages until the beneficiary bank receives the funds. - 1 The timeline shows the current stage: order created, sending funds to the bank, and funds credited. - 2 As long as the order hasn't entered execution, you can tap "Request cancellation" and the funds will return to your wallet. Order status Processing your sell order Order created EFY-7K2MQX Sending funds to the bank Preparing the transfer to the beneficiary bank. Funds credited The beneficiary bank credits your account. You’ll get 4,262.50 MXN Request cancellation ## What you should know Product rules explained in plain language. ### Identity verification required To convert, buy, or sell, you need to have completed identity verification. If you haven't finished it yet, you'll see these options locked with a notice to complete it. ### The rate stays locked for a few seconds When you get a quote, the exchange rate is locked for a short time, with a visible countdown. If the countdown reaches zero, the rate updates and the amount you receive may change. ### Costs are visible before you confirm The exchange rate and the efy fee are always shown in the summary, before the final button. In some transactions, the fee appears as included in the rate. ### Converting between digital assets is instant Exchanges between your own wallets (for example, USDT to BTC) settle instantly: the new balance is available right away. ### Buying by transfer: reference and exact amount If you pay for your purchase with a bank transfer, you must include the reference code in the payment memo and transfer the exact amount. Differences in the amount or the reference will block automatic validation. ### Selling to an external bank: local currency only To an external bank, you can only receive in your country's local currency. For other currencies, use your efy accounts as the destination. ### Settlement window for sales For sales to an external bank, you can choose when the transaction settles. The longer the settlement time, the bigger the discount on the amount you receive. ### Cancellations A conversion between digital assets can't be canceled once it's executed. A sell order can only be canceled while it hasn't entered execution. If you've already transferred the money for a purchase, don't cancel the order — upload your receipt instead. ### Available assets You can convert between the active digital asset wallets in your account (for example, USDT, USDC, BTC, ETH). The list of assets may vary by country. ### Payment with bank QR code When paying for a purchase order, you can scan the QR code with your banking app instead of copying the account details. Enter the exact amount and include your reference. Bolivia only ## Common issues and how to solve them ### Your conversion was rejected Sometimes the payment system rejects the transaction. Your balance isn't debited: the funds stay in your source account. Tap "Try again" to run the conversion again. We couldn’t complete your purchase The 1,000.00 USDT remain in your USDT account and you can try again. Try again ### You can't confirm with Face ID Tap "Enter code" and type the 6-digit code from your authenticator app. Each code is single-use and expires within seconds; if yours has expired, wait for the next one. Never share your code with anyone, not even with efy. ### The rate changed while you were deciding The locked rate has a countdown. If it reaches zero, it updates automatically and the amount you receive may change. Review the new summary before confirming — you don't need to start over. ### Insufficient balance If the amount you entered is more than your available balance, the app will let you know and won't let you continue. Lower the amount or add funds first (see the "Receive" guide). ### Your purchase order was rejected The most common reasons: the amount on the receipt doesn't match the order, or the reference isn't visible in the transfer. Check both details and upload a new receipt from the same order. ### You can't cancel a sell order Cancellation is a request: it only goes through while the order hasn't yet entered execution with the beneficiary bank. If it has already entered execution, the app will let you know — contact support if you need help. ## Frequently asked questions Why does the amount I'm about to receive change on its own? The exchange rate is locked for a few seconds while you decide (you'll see the countdown on screen). When the time runs out, the rate updates to the market price and the estimated amount is recalculated. What you confirm is always what you see in the final summary. Which currencies can I convert between? Between the active digital asset wallets in your account (for example, USDT, USDC, BTC, ETH), and between digital assets and your local currency through buying and selling. The exact list of assets may vary by country. How long does a conversion take? Between digital assets, it's instant. A purchase paid by bank transfer is credited once efy validates your receipt. A sale to an external bank depends on the settlement window you chose and the receiving bank's processing times. Can I cancel a transaction? A conversion between digital assets can't be canceled, because it executes instantly. A purchase order can be canceled while it's pending, but if you've already transferred the money, don't cancel it — upload the receipt instead. A sell order accepts a cancellation request only while it hasn't entered execution. What does it cost to convert? Every transaction shows its exchange rate and the efy fee in the summary before you confirm. In some transactions, the fee appears as included in the rate. You're never charged anything you haven't seen on screen. ## Need more help? Our support team can help you over WhatsApp or through the help center. [Go to the help center](https://www.efyfinance.com/en/help-center) Was this content helpful? 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