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How fees and rates work
With efy you see the fee and the total you'll receive before confirming each transaction, with no hidden costs…
Read article →Two-factor authentication (2FA)
Two-step verification adds an extra layer of security to protect access to your account…
Read article →How to complete verification (KYC)
Identity verification lets us operate under regulation and keep your account secure…
Read article →How to send a cross-border payment
Send money to local accounts in the markets where we operate, usually within 1 to 2 hours…
Read article →How to activate your efy Card
Your 100% digital Visa card tops up with your balance and works with Apple Pay, so you can pay anywhere in the world…
Read article →How to convert your balance to USDT
Convert between local and digital currencies securely, with a clear rate…
Read article →Explore other resources
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