Frequently asked questions
The essentials about efy, grouped by topic.
Payments
How long does an international transfer take?+
Most conversions and transfers settle within minutes. Final times depend on the corridor and the payment method for each country, typically between 1 and 2 hours.
Can I pay many beneficiaries at once?+
Yes. Upload your beneficiary list or a CSV file, assign amounts, and release everything in a single flow, with traceability for each beneficiary.
What fees apply?+
You'll see the rate and the total to be received before confirming each transaction. No hidden costs or surprise charges.
Accounts
Who can open an efy account?+
Businesses, institutions, and individuals in the markets where we operate, subject to identity verification.
What currencies can I hold?+
You can have a USD account and digital asset wallets such as USDT, USDC, BTC and ETH, plus gold (XAUT) and USAT. Available products vary by country.
Is there a cost to hold a balance?+
Every transaction shows its fee before you confirm it. The efy Card has a maintenance charge, which appears in your transactions as «Card maintenance».
Verification
How do I complete verification (KYC)?+
In the app, choose Passport, take a photo of the document and record a short video of your face. You can also verify with an identity document, but you will not be able to open fiduciary accounts. If verification is rejected, the app shows you the reason.
Is my money safe?+
We operate under institutional compliance standards (AML/KYC), digital asset custody, and traceability on every transaction.
How do I turn on two-step verification?+
During sign-up it is the last step of verification. If you postponed it, go to your profile, open Security and access and choose Two-step verification. Scan the code with an authenticator app such as Google Authenticator and enter the 6-digit code.