Frequently asked questions
The essentials about efy, grouped by topic.
Payments
How long does an international transfer take?+
Most conversions and transfers settle within minutes. Final times depend on the corridor and the payment method for each country, typically between 1 and 2 hours.
Can I pay many beneficiaries at once?+
Yes. Upload your beneficiary list or a CSV file, assign amounts, and release everything in a single flow, with traceability for each beneficiary.
What fees apply?+
You'll see the rate and the total to be received before confirming each transaction. No hidden costs or surprise charges.
Accounts
Who can open an efy account?+
Businesses, institutions, and individuals in the markets where we operate, subject to identity verification.
What currencies can I hold?+
You can hold balances in USD, EUR, BRL, MXN, and local and digital currencies such as USDT, all from a single account.
Is there a cost to hold a balance?+
We don't charge fees for receiving funds or for maintaining a balance.
Verification
How do I complete verification (KYC)?+
Upload your ID document and take a verification selfie from the app. The process takes just a few minutes.
Is my money safe?+
We operate under institutional compliance standards (AML/KYC), digital asset custody, and traceability on every transaction.
How do I turn on two-step verification?+
From your profile, under Security, link an authentication app and confirm the code. It adds an extra layer of protection.